Support

Having a problem or have a suggestion? Check the questions below first; if you cannot find an answer, write to us.

Contact

We usually reply within a few business days. To help us help you faster, include your device model, iOS version, game version (Settings ▸ About), what happened and a screenshot if you have one.

Frequently asked questions

My purchase is missing, or I got a new phone. How do I restore purchases?

In the game open the Store screen and tap ↺ Restore purchases. You need to be signed in to iOS with the same Apple ID you used to buy.

One-time items (vehicle packs, All Vehicles, “Remove Ads”, “Earnings Boost”, one-time bundles) are restored. Consumables (₺ cash packs, plate credits, cards) cannot be restored because they are used up. If the problem persists, attach Apple’s receipt (purchase date, item name) to your e-mail.

Where is my progress stored? What happens when I get a new iPhone?

Taşıyıcı has no account and no server: your progress, vehicles and settings are stored on your device only. The game does not sync progress to iCloud or Game Center on its own; Game Center only holds achievements and leaderboards.

To bring your progress to a new iPhone, use iOS’s own transfer: back up the old device with an iCloud backup (Settings ▸ [your name] ▸ iCloud ▸ Backup) or a computer backup and restore it on the new device, or use Quick Start. Simply re-downloading the game does not bring progress back. Deleting the game also deletes the save.

How do ads and permissions work? How do I turn ads off?

Ads are served by Google AdMob. After the first few jobs iOS asks for tracking permission (ATT) for the advertising identifier; if you decline, the game works the same and ads are simply not personalised. You can change it any time in iOS Settings ▸ Privacy & Security ▸ Tracking.

In the EU, UK and EEA, Google’s consent form (UMP) is shown; you can change your choices in the game under Settings ▸ About ▸ Ad privacy options.

The Remove Ads purchase in the Store permanently turns off interstitial ads; optional rewarded ads (+50% reward, free fuel or tow) remain. See the privacy policy for details.

Game Center and achievements are not working.

You need to be signed in under iOS Settings ▸ Game Center. In the game you can turn Game Center on or off under Settings ▸ Game. Game Center is optional; the game works the same without it.

The game gets warm or stutters.

Lower the quality in the game under Settings ▸ Graphics. Close other apps running in the background, keep the device cool and keep iOS up to date. In Low Power Mode the game may render fewer frames.

I found a bug. How do I report it?

Write to destek@umutalparslan.com with: your device model (e.g. iPhone 15), iOS version, game version (Settings ▸ About), what went wrong, where and in which job it happened, how to reproduce it; and a screenshot or short screen recording if possible.

I want a refund.

Billing and refunds for in-app purchases are handled by Apple; as the developer we cannot issue refunds. You can submit a refund request to Apple at reportaproblem.apple.com.

Which devices and iOS versions are supported?

iPhone and iPad running iOS 15.0 or later. The game is played in landscape. Languages: Turkish and English (Settings ▸ Game ▸ Language).

Version history

More pages

Privacy policy · About the game